João Felipe Faria

**Technical Account Manager Software Development Expert Client Success Specialist**
faria.jfp@gmail.com +55 21 992242725 São José dos Campos, São Paulo, Brazil

Professional Summary

Seasoned software engineering professional with 15+ years of technical expertise spanning software development and support. Proven track record in client-facing roles managing international accounts and turning around challenging situations. Combines deep technical knowledge with strong communication skills and entrepreneurial experience in remote, global environments.

Professional Experience

Application Engineer & Lead Support Engineer | Giesecke+Devrient Mobile Security | 2015-2020

Remote role supporting international clients across SIM-OTA and eSIM SM-DP projects

  • Managed technical relationships with major telecommunications clients, serving as primary point of contact for complex technical troubleshooting and implementations
  • Brought in specifically to transform underperforming support operations for demanding enterprise accounts
  • Successfully maintained high client satisfaction while managing the most challenging customer accounts
  • Collaborated remotely with international teams across multiple time zones

TV Systems Research Engineer | TV Globo (Latin America’s largest media company) | 2011-2015

Developed mission-critical software powering Brazil’s premier broadcasting network
(Intern 2011-2012, Dell contractor 2012-2013, Direct hire 2013-2015)

  • Built and maintained mission-critical applications serving millions of viewers
  • Developed specialized software for media asset management, studio operations and general broadcasting
  • Maintained robust software solutions for newsroom operations, ensuring 24/7 reliability
  • Progressed from intern to contractor to direct hire at TV Globo’s Engineering R\&D department, demonstrating consistent value delivery and technical growth

Research Engineer | KTH Royal Institute of Technology | 2010

Implemented advanced control systems in wireless sensor and actuator networks

  • Implemented novel control algorithms (self-triggered and event-triggered control) for wireless sensor networks using LabVIEW/Simulink
  • Created embedded software for sensor motes using nesC/tinyOS, including energy management enhancements contributed back to the open-source tinyOS project
  • Built analog circuits connecting wireless motes to physical systems
  • Collaborated with PhD candidates and professors on cutting-edge automatic control research, translating theoretical algorithms into working implementations
  • Conducted experiments and data collection for research validation and publication, preparing technical demonstrations of novel control techniques

Mathematics Teacher (IB Diploma Programme) | Sphere International School | 2023-2025

Client-facing role managing student and parent relationships in multicultural environment

  • Inherited struggling mathematics program mid-year and successfully turned around student performance
  • Focused course on Probability & Statistics providing a strong foundation for data literacy
  • Achieved student pass rates aligned with global IB averages, with students gaining admission to top international universities
  • Managed relationships with students, parents, and administration in high-pressure academic environment
  • Demonstrated ability to assess individual needs and create customized learning approaches
  • Became a go-to resource for colleagues on the Diploma Programme planning and assessment practices

Co-Founder & Technical Lead | Nelson Faria Produções (Online Music School) | 2017-Present

Entrepreneurial venture (full-time 2020-2023, part-time otherwise)

  • Co-founded and scaled online business, achieving substantial revenue growth during full-time focus period (2020-2023)
  • Managed all technical aspects including platform development, user experience, and system maintenance
  • Handled client relationships, curriculum development, and business operations in remote-first environment
  • Demonstrated entrepreneurial mindset and ability to execute with limited guidance while balancing with primary employment

Education & Research

Specialization in Digital Forensics and Expert Analysis | IPOG (Brasília) | 2018

Digital forensics and cybersecurity specialization

Bachelor’s Degree in Electronics and Computer Engineering | UFRJ | 2016

Published researcher in Machine Learning and Neural Networks applications

Bachelor’s Degree in Mathematics and Physics (Teaching Licenses) | ETEP | 2024

Teaching qualification for secondary education

Key Achievements

Published Research: International journal publication on neural network applications in diagnostic medicine
International Research: KTH Royal Institute of Technology exchange - Research Engineer in Automatic Control Lab
Self-Taught Foundation: Programming since age 13, built e-commerce website as teenager
Client Turnaround Specialist: Successfully transformed underperforming support operations at G+D
Educational Impact: Turned around failing mathematics program, achieving global benchmark performance
Mission-Critical Development: Developed mission-critical software at Brazil’s largest broadcaster
Entrepreneurial Success: Co-founded and operated international online music education business

Technical Skills

Programming Languages: C/C++, Python, Java, PHP, SQL, JavaScript, MATLAB
Technologies: SQL/NoSQL Databases, Git, AWS, WordPress, Machine Learning, DevOps, Embedded Systems
Domain Expertise: Mathematics, SIM-OTA, eSIM, Broadcasting Systems, Digital Forensics, IoT, LMS

Languages

Portuguese: Native
English: Fluent (Professional)
Swedish: Conversational
Spanish: Reading Proficiency
Italian: Reading Proficiency